Please exercise due diligence when applying for this job vacancy.
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
*Resolve customer complaints via phone, email, mail, or social media.
*Use telephones to reach out to customers and verify account information.
*Greet customers warmly and ascertain problem or reason for calling.
*Cancel or upgrade accounts.
*Assist with placement of orders, refunds, or exchanges.
*Advise on company information.
*Take payment information and other pertinent information such as addresses and phone numbers.
*Place or cancel orders.
*Answer questions about warranties or terms of sale.
*Act as the company gatekeeper.
*Suggest solutions when a product malfunctions.
Minimum of OND in communications or any related field
*Must posses good communications skills(verbal and written)