Customer Support Agent in Lagos, Nigeria

at Morpheus Limited

Industry
Trade / Services
Specialization
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female
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Job Description

To carry out customer support activities by:

  •  Interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services.
  •  Satisfactorily resolving any issues that may arise from customers questions.
  •  Customer first mentality
  •  Changing the feelings of customers.
  •  Enhancing the credibility or strengthening the customer base of our business.

Responsibilities

 

-  Professionally process inbound customer service calls.

-  Respond to customer questions and resolve customer issues.

-  Offer up-sells and cross-sells to callers.

-  Keep accurate records of customer interactions by recording details of inquiries, complaints and actions taken.

-  Check to ensure that appropriate changes were made to resolve customers' problems.

-  Adhere to work schedule provided by maintaining a high level of punctuality and reliable attendance standards.

-  Positively and respectfully communicate with customers.

-  Maintain company and client confidentiality.

-  Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.

-  Any other duty as may be assigned by the supervisor.

Requirements

- Excellent written and verbal communication skills

-  Strong interpersonal, organizational, communications and telephone skills

- Ability to adapt to a rapidly changing environment

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