Customer Support Agent in Lagos, Nigeria

at Tros Technologies

Information Technology and Services
Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Position Objectives: 

  • Develop and implement all TROSTECHNOLOGIES services and products for customers
  • Provide 1st line support to customers via the web, telephone, online chat and face to face.
  • Identify and capture revenue opportunities for TROSTECHNOLOGIES services.
  • Independently establish and grow new or existing client base.
  • Communicate effectively with peers, superiors, and other personnel.
  • Identify, understand and solve any obstacles or objections to the successful sale of TROSTECHNOLOGIES services.
  • Must be willing to work on shift duty , which includes night and weekends duty.
  • Provide ongoing support to TROSTECHNOLOGIES clients 24/7.

Required Skills:    

  • Minimum 2 years experience in direct sales of IT products and services.
  • Strong prospecting skills and extensive customer facing experience.
  • Excellent communication skills (oral, written and presentation).
  • Proficient use of PC hardware and software (MS Office suite of applications).
  • Proficient in the use of internet for communication and research.

Desired Skills: 

  • Demonstrated level of success in the development of client relationships.
  • Advanced knowledge of ICT offerings, products and services.
  • Able to portray a good understanding of the ICT market in which TROSTECHNOLOGIES operates.
  • Ability to cultivate and develop long term profitable industry relationships.
  • Proven track record in sales ideally overachieving on targets, closing sales and obtaining new business
  • IT, Telecoms, Ecommerce, online marketing or web technology experience.

Education or Equivalent Experience:

  • Bachelors Degree in Computer Science preferably or any discipline from a recognized University(Minimum 2nd Class Lower)



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