Customer Support Manager in England, United Kingdom


Manufacturing / Production
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

· Manages customer relationships to achieve sales goals and executing sales plans. 

· Sells company products and services by developing new prospects and accounts.
Achieves sales targets and ensures customer satisfaction. 

· Develops relationships to generate customer goodwill and loyalty. 

· Conducts negotiations according to company guidelines. 

· Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business. 

· Responds to customer concerns about the company and its products. 

· Provides leadership and mentoring to less experienced sales representatives. 

· Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma). 


· Solid understanding of how to think strategically 

· Ability to analyze issues by gathering relevant information systematically and considering a broad range of issues 

· Ability to lead cross-functional teams in implementation of customer or territory projects and improvement 

· Ability to develop rapport, build trust, and create value in relationships with customers and channel partners 

· Ability to establish a plan for a call, set call objectives, develop a call strategy, and conduct and close the call. Incorporates Sales Dialogue Skills (Listening and Probing) 

· Ability to assess the support needs of the territory or customer, develop and deliver the training, policies and programs to support them and establishes a communication network 

· Ability to understand profitability performance and reasons for variation with appropriate actions to address and ensure maximization of margin across product lines 

· Ability to identify and execute the key initiatives to achieve goals with customers and/or channel partners 

· Ability to effectively and clearly communicate in both written and verbal means
Ability to understand and act on financial information 

· Ability to efficiently manage escalation process to quickly resolve customer issues 

· Ability to travel meeting customers / issue resolution; 60-70% travel 

· Diesel engine / Combustion systems from a service background – required 

· OE Truck, Dealer or Distributer network - required 

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