Customer Support Rep - French Speaking in England - Peterborough, United Kingdom

at Caterpillar Inc

Industry
Machinery
Specialization
Human Resources
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

As a Customer Support Representative, you will support Shared Services globally with human resources processes and procedures, which includes data entry, coordinating 3rd party requests, electronic document archiving and processing customer requests.

Responsibilities


* Enter and audit data in software systems
* File a variety of documents based on type, date, supplier or carrier code, or other appropriate identifiers
* Handle personal and confidential information on a regular basis
* Coordinate with 3rd party suppliers, both internal and external, the distribution of documents or materials
* Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with CPS Guiding Principles.
* Prepare, scan, index, verify and archive materials according to documented procedures
* Provide customer support via phone and resolve inquiries.
* Train others as needed
* Organize and administer workflow in order to comply with our customer's requests in the turnaround time established.
* Running and auditing reports vs spreadsheets including follow up with missing information
* Implement process improvements steps to ensure team goals are achieved

Requirements

Required Qualifications:

* Must have a willingness to learn new technologies, strong analytical skills and problem solving capabilities.
* It is important for the incumbents to express themselves clearly and have strong written and oral communication skills.
* Must pass data entry testing.
* Must have proven ability to maintain confidentiality.
* Good office desktop and web applications knowledge.

* Fluency in English and French 

Desired Qualifications:

* Previous human resources job or academic related experience.
* Previous Peoplesoft and Peregrine experience is highly desirable.

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