Data Centre Service Coordinator in Lagos, Nigeria

at MainOne

Engineering / Technology
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

 Department: Technical
Reporting Line: Data Centre Operations Manager (DCOM)


  • The Data Centre Service Coordinator will be responsible for the maintenance of the Data Centre White Space area and manages customer service delivery in the Data Centre.
  • DCSC specializes in the execution of tactical plans for the data centre services to ensure continuity of operations for the organization.
  • He/She will be required to plan, design, manage and support the white space infrastructure.

Key responsibilities will include to;

  • Ensuring a consistent client experience in providing DC Services
  • Following and executing best practices linked to ITIL disciplines
  • Understanding of Service Level Agreements (SLA) for clients in the facility
  • Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
  • Managing and coordinating of Client rack installations, power up and interconnectivity
  • Active participant in the Change Advisory Board (CAB)
  • Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
  • Responsible for client expectation management
  • Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications
  • Contributing, creating, and updating Standard Operating Procedures (SOP) documentation and reporting periodically
  • Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience
  • Reviewing and reporting on daily operational logs with Data Centre Manager
  • Performing other duties as requested by the Data Centre Manager
  • Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders).



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