Data Centre Services Manager in Lagos, Nigeria


Administration & Office Support
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Male or Female

Job Description


  • The Data Centre Services Manager (DCSM) will coordinate all Data Centre Services to internal and external customers and shall be the single point of contact for all such services.
  • The DCSM will formulate strategic plans and tactical measures to deliver DC services to the customers.


  • Assumes ownership of the Data Centre space and liaise with the DCOM & Facilities Manager to ensure consistent customer experience.
  • Manage the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
  • Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
  • Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
  • Coordinate Data Centre tours for potential customer and visitors or assigning such responsibilities as may be needed.
  • Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.
  • Ongoing technical supports for activities involving Data Center supports services and Operations.
  • Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice
  • Forecast staff needs, including coaching, motivating and developing team members.
  • Develops the Data Center Standard Service Procedures (SSP) including Service methodologies and processes.
  • Be a highly effective peer, leader, and partner within the Information Services leadership team.


Competencies Required

  • Experience working in IT/ Data Centre Operations including operational experience in Building Management or Data Center Information Management systems, common tools, methods, and techniques
  • Excellent IT/DC Operations Process Management Knowledge
  • Demonstrated experience with IT /DC Operations & Services management and Customer Management
  • Demonstrated ability to develop and manage 24x7 Operations support teams and manage team to achieve stringent KPIs
  • Proven ability to forecast and manage facilities IT infrastructure and services 
  • Excellent verbal and written communications skills
  • Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications
  • Experience from a matured colocation Data Center Operations environment is a requirement.
  • Good experience of Data Centre facilities such as UPS, HVAC, BMS, Access control and surveillance systems is a requirement.
  • Operational leadership experience and previous experience in co-location operations will be a significant advantage.

Qualifications & Experience

  • HND/Bachelor’s degree in Mechanical or Electrical Engineering or related field is required.
  • 2 years of experience in Data Centre Business, 5 of which must be in data centre operations, preferably in an open access/colocation environment.
  • Experience with data center subsystems - generators, UPS, cooling systems, fire suppression systems, access control systems, CCTV and other critical subsystems required to assure data center operations
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