Delivery Management Manager in Lagos, Nigeria

at Microsoft

ICT / Telecommunications
Project Management
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Duties include:

• Drive a proactive consulting, support and operations business enhancing customer experience in Microsoft products, devices and services
• Control adherence to business strategy by providing internal management risk assessments
• Drive successful solution deployments and ensure proper business value while maintaining high customer/partner satisfaction
• Provide review, oversight and approval from proposal through delivery
• Grow the business through mentoring, talent pipeline development, and community evangelism
• Drive operational excellence and innovation through delivery best practices leveraging Microsoft Services Business Capabilities
• Drive active team participation on Community activities, Knowledge Management, IP creation and re-use supporting a Collective Knowledge culture by leveraging Services Foundational Principles (SFP) and Support vNext
• Drive Portfolio/Project Profitability, Forecast Accuracy, and Revenue Recognition, for consulting and premier contracts, and other financial and business metrics, as well as data accuracy
• Coaches and develops direct reports, conducts regular connect meetings and holds annual performance reviews with direct reports.

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