Deloitte, Client Relationship Review / Client Service Assessment Manager in England - London, United Kingdom

at Deloitte

Management Consulting
Management Consulting
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description


Client review management and coordination

As a key member of the team, you will contribute to the overall implementation of the programme, working directly with one or more internal stakeholders to deliver key elements. In this role, you will be responsible for:

  • Caseload planning: working with nominated internal stakeholder to confirm the review caseload based on client and market needs/ dynamics in collaboration with members of the Client Relationship Review programme;

  • Manage review caseload, including the identification of timing, scale, and additional resource as required, in consultation with the overall programme caseload manager.

  • Report on review progress to internal stakeholders and prepare content and strategy message reports.

Individual relationship reviews

You will conduct individual client relationship reviews as a part of your role. Each review will require the following:

  • Scoping: To conduct briefing interviews with senior member of the client team to confirm the scope of the review and to obtain background information to inform each interview;

  • Conduct interviews: To capture the client's perception of service and strength of relationship with Deloitte through in depth face-to-face interviews based on comprehensive briefing and research.

  • Analyse the feedback in its strategic, commercial, and organisational context.

  • Reporting: write concise and strategic summary reports, which will be circulated to the service team and the entire Deloitte Executive.

  • Team feedback: Discuss findings and opportunities, their impact and relevant actions with the senior members of the service team; and escalate issues where appropriate to ensure the best outcome for the client.

Special projects

  • Contribute to delivering the programme to the Firm's leadership and manage other ad hoc project work, such as analysing strategic trends across clients.


Skills, experience and personal attributes required



Client review management and coordination

  • Proven ability to manage more than one assignment at once; planning and managing meetings effectively;

  • Experience of working with senior stakeholders within either a commercial or professional service environment, with the ability to negotiate/ influence whilst ensuring the delivery of the overall programme's objectives;

  • Ability to work effectively within a team, building collaborative working relationships to achieve the programme's outcomes;

  • Strong understanding of, and exposure to, large corporate bodies, and, ideally, knowledge of the professional services industry.

  • High impact presentation skills with the proven ability to present to senior stakeholders.

Individual relationship reviews

  • Gravitas and experience to build credibility with our most eminent clients and partners, and the ability to stand your ground in the face of possible resistance and defensiveness;

  • Ability to listen, assimilate and probe sensitively;

  • Judgement and strong analytical and writing skills to distil the findings into a concise and strategic summary;

  • Absolute integrity and objectivity and a strong commitment to the highest quality customer service.

  • In return for your expertise and integrity, Deloitte will make a substantial investment in your development. Further, this role will provide a unique insight into how Deloitte and its top clients work, through working with some of the UK's most senior business leaders.

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