Deputy Director/Assistant Director, Pension Support (PSDD/ADPS) in Lagos, Nigeria

Consulting/Business Strategy & Planning
Minimum Qualification
Bachelor's Degree
Required Experience
15+ years
Employment Type
Full Time
Male or Female
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Job Description

Duties & Responsibilities:

Help define and oversee the implementation of appropriate service standards and service quality management policies and procedures.

Continuously identify means/strategies for improving service standards and the pensioner experience across all the organization's pensioner touch points.

Ensure work with the rest of the department to embed high standards of service excellence.

Provide input to the team and pension departments on most effective ways to manage pensioners based on feedback and analysis of customer information.

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