Digital Account Manager | GMASCO in Dubayy [Dubai], United Arab Emirates

at Al Futtaim

Information Technology and Services
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Client Servicing

  • Provide day-to-day contact with key client personnel, developing and maintaining a close and productive relationship.
  • Identify and deal with problems as they arise, involving the Line Manager when needed.
  • Ensure client requests are dealt with promptly and that expectations are managed in terms of speed, delivery and quality.
  • Ensure client requests are developed into relevant internal briefs using specified company documentation and procedures.
  • Manage all jobs to ensure they are scheduled on time, to budget and appropriately monitored.
  • Ensure contact reports of key meetings and telephone conversations are issued within 24 – 48 hours.
  • Ensure regular work in progress and status reports are issued and distributed.
  • Ensure due diligence such as research or background information is prepared for design briefs, pitches or presentations.
  • Understand and be able to articulate the role of digital media in communications planning.
  • Lead and contribute to creative briefing meetings with clients.
  • Distinguish between a good and poor client brief and ask the right questions to help formulate a clearer brief before it is accepted.
  • Develop a thorough understanding of each client’s business and respective operating industry.

Design Production and Technical Development

  • Demonstrate good understanding and experience of managing the process of technical backend development of websites/microsites/multimedia campaigns.
  • Develop good working relationships with relevant team members from the technical development team.
  • Build contacts of reliable digital/multimedia services suppliers (design and development) within the UAE.  Ensure the suppliers meet the security standards of Al-Futtaim Group.
  • Demonstrate strong ability to negotiate with external suppliers to subcontract projects, when required.
  • Work with relevant team members to manage the design production and development process and ensure adherence to timescales, budget and quality standards.

Administration and Financial Management

  • Ensure a systematic and efficient filing system is maintained.
  • Manage and maintain job numbers and job records.
  • Ensure accurate quotations are prepared and approved at the beginning of any campaign.

Internal Team Management and Development 

  • Work closely with the other team members to smoothly manage day to day jobs.
  • Assist in managing any assigned staff and developing them for roles of greater responsibility.
  • Give constructive feedback on the performance of any assigned staff and recommend appropriate training requirements.
  • Monitor on-going costs throughout individual projects/ campaigns.
  • Manage timely invoicing of jobs, deal with any billing or financial query as appropriate.
  • Monitor actual figures against projected revenue and notify the Line Manager, of any variance and the reasons why.
  • Monitor profitability of individual jobs to manage current and future profitability.


  • Demonstrate a positive, solutions orientated attitude.
  • Proactively pursue self-development opportunities.
  • Assume responsibility with Line Manager for reviewing performance and personal development.



  • Educated to graduate level or equivalent.
  • Knowledge of Digital Marketing.
  • Must have either Project Management or Assistant Project Management experience in creation of websites/microsites/multimedia projects and innovative integrated online campaigns. (1-2 years)
  • At least 3 years’ experience in an interactive design agency or multimedia environment in an equivalent position.
  • Excellent communication skills – both written and verbal.
  • Have a background in Information Technology or Digital Media and Multimedia Industry.
  • Knowledge of online and programming technology and terminology.
  • Previous experience of implementing; SEO, SEM, Social Media Strategies, Integrated web campaign, online games, promotions, mobile apps. Etc…  (1-2 years)
  • Continuous learning and keep up with new online media trends and sharing of knowledge with the team.

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