To coordinate office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received.
To ensure that all reservations are thoroughly reviewed prior to guests' arrival.
To fully train staff in all aspects of reservations operations.
To develop and implement reservation procedures in support of marketing initiatives.
To conduct and attend meetings as required.
To coordinate reservation requirements and liaise with respective departments on special projects.
To enforce the policy of rate parity with online agencies to avoid clients finding “better deals” in web sites or web portals.
To manage room availability across all distribution systems to maximize sales opportunities and minimize regrets build-up
To encourage the reservations staff to take every opportunity to upsell and convert bookings into sales with emphasis on value-added benefits.
To implement yield strategies developed by the Revenue Manager to maximize booking opportunities particularly during periods of high demand.
To actively participate in the weekly and monthly forecasts providing the necessary inputs on on-book build-up, unexpected booking trends, etc.
To constantly review actual vs. forecast to gain a better understanding of pick-up trends, occupancy history and market segment development to assist in the forecasting process.