DUTY OFFICER in Lagos, Nigeria

at Tyeglobal

Industry
Manufacturing / Production
Specialization
Administration & Office Support
Minimum Qualification
OND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

Responsibilities

  • Assists in handling room lock problems.

  • Prepares and checks for VIP’s arrival and escorts guests to rooms.

  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

  • Operates the front office computer system in order to assist front office attendants.

  • Checks group department, fit and ensure switchboard makes appropriate wake up calls.

  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

  • Assists reception, business centre, cashier, concierge and bell captain during they are busy.

  • Answers guests inquires, handles complaints and attend to the needs of the guests.

  • Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

  • Authorises charges to be made for late departures and/or compliments on them.

  • Promotes and maintains good public relations.

  • Motivates and maintains good staff relations.

  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

  • Follows up in credit check report, liaise with credit manager.

  • To responsible for front office operation during the absence of Front Office Manager (HO).

  • To discuss all matters that needed to follow up with the next shift Reception Manager.

  • Approves the working schedule for the front office attendants and submits them to front office manager (HO)

Requirements

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

MODE OF APPLICATION:The interested candidate should forward their CV to HR through:tyeglobalresources@gmail.com.

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