Accountable to Region/Country Business to drive a 3-year project through planning, implementation readiness (resources, training, set-up) of migration of our Existing to Bank (ETB) customers from manual records to eCDD
Daily management of compliance execution teams to ensure successful execution & completion according to project timeline and quality deliverables.
Identify, resolve, escalate any emerging issues that could impact meeting the objectives of 100% compliance and zero overdue.
Key Roles & Responsibilities
Planning and Design
–Expert knowledge on AML/CDD Procedures and the global standardized operating models produced by Group team. Maintain proactive liaison with local CDD advisor and Region / Group Project contact to obtain clarifications
–Full understanding of tech solutions relevant to the E2E procedures, identify any gaps and design process to supplement
–Supplement process to synchronize with other processes e.g. BAU system update, trigger-based reviews.
–Balance compliance and customer centric solutions when design call scripts, confirmation letters, contact models.
–Adapt the global process documentation into local to meet local regulatory requirements and operational nuances. Ensure local sign-offs are obtained.
–Build, obtain buy-in, maintain ongoing communications and manage stakeholder expectations with the country/function champions and cross-functional team members such as through chairing the country Project Working Committee meetings
–Put together Implementation plan(s) within the timeline and quality framework produced by Group team.
–Ensure regular reporting of project progress to GM, Regional and Group programme offices.
–Track and ensure project-level milestones are on time and within budget
–Provide status reports, articulate progress, achievement and risks in strict adherence to reporting requirements
–Make judgements early and escalate issues to management to ensure risks are identified early and resolved
–Recruitment and training of the compliance execution teams
–Set up – premises, PC, equipments, user access
–Manage execution teams in country(ies).
–Ensure that all cases not managed by Relationship Managers are handled on an end to end basis
–Ensure that for cases managed by Relationship Managers (RMs) the cases are resolved jointly with the RMs
–Make sure that data is updated and consistent across all banking systems by ensuring reconciliation procedures involving other units such as Operations are performed e.g. customer static data update, directors information update.
–Integrate new compliance requirements as they occur such as FATCA, CISADA to minimize needs of multiple efforts by bank staff or customer contacts.
–Oversight all exceptional case handling that emerge during the review process
–As the house expert in SME AML/CDD periodic review procedures to advise RM/Sales support when they encounter questions
Quality and Monitoring
–Timely submission of weekly/monthly MIS reporting on completion % and quality
–Quarterly quality certification in conjunction with local AML/CDD and Ops Risks experts
–Reconciliation of completed cases against Master Tracker
–University degree or above; and with solid banking compliance experience preferable
–Must have at least medium-size project implementation success record
–Management record of leading team sizes up to 20 in day-to-day management
–Expert knowledge of AML/CDD policies through attending advance CDD / AML training
–Excellent communication and multicultural awareness and sensitivity
–Strong technical expertise in project management and process design
–Ability to identify risks in the project, come up with recommendation for solutions and result-oriented
–Worked in matrix / virtual teams environment is a plus.
–Experience in WB or SME process/systems design/implementation will be an advantage
–Exercise care in protecting confidential customer data
–Excellent PC literacy