Employee Services Coordinator - Birmingham - FTC in England - Birmingham, United Kingdom

at Ernst & Young

Administration & Office Support
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Efficient and effective processing of HR administration within specified procedural and service guidelines supporting all activities relating to employment with EY, and during the leaving process. 


  • Deliver excellent service in line with HR processes and ensure service level agreements are achieved.
  • Process all administration relating to events affecting employment during service including the production of internal communications and updating of HR systems.
  • Process all administration relating to the ending of employment including production of internal communications and processing of final payments.
  • Preparation of post employment, mortgage, tenancy and VISA references.
  • Generate standard letters and emails to support all HR processes.
  • Action housekeeping, pending future action and other related HR reports
  • Conclude or re-direct queries initiated in the EY Help HR team that require further administration/transactions. Ensure satisfactory closure of issues that develop into cases.
  • Liaise with the Payroll & Benefits team to ensure consistency of processing and eradication of errors.
  • Maintain an up to date knowledge of current EY HR policy and process developments.
  • Ensure compliance with the firms’ policies, best HR practice and employment legislation at all times.
  • Propose changes to procedures, documentation and standard letters.

  • Responsibilities

  • Accurate and speedy processing of HR requests in accordance with agreed key performance indicators.
  • Co-ordination of all information for the accurate and timely processing of all HR activity ensuring payments and employee records are correct.
  • Consideration of requests in accordance with the firm’ policies. Re-directing inappropriate requests and/or obtaining sanction for non-standard solutions.
  • Dealing with payroll queries generated via the payroll audit reports.
  • Action weekly housekeeping reports to ensure accuracy of data on HR systems, and to take appropriate actions identified within reports.
  • Development of professional working relationships with HR Business Partners and key operational customers of the HRSSC.
  • Satisfactory conclusion of EY Help HR referrals within the prescribed timescale.
  • Committing to own personal development plan and completion of appropriate learning and development activities to ensure capability and skills are current.
  • Identification of process issues and problems to Manager or Coach to ensure continuous improvement within the HRSSC.
  • Contribute to wider HRSSC and HR projects and initiatives.
  • Requirements

  • Previous administration ideally within a service delivery and team environment

  • Attention to detail and focused upon accuracy and quality.

  • Able to work to and enhance prescribed HR procedures.

  • Knowledge of operational HR systems

  • Qualified to GCSE level or equivalent

  • CPP or interest in achievingWho we are
  •   Apply Now

    Sponsored Jobs in United States

    Ads by Careerslip