Engagement Manager OSS - RSSA EP OBS (Nigeria) in Lagos, Nigeria

at Ericsson

ICT / Telecommunications
Management Consulting
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

Job Summary

Accountable for customer centric offerings in the OSS area, including re-use, based on the complete Ericsson portfolio & 3PP. Responsible for creating & taking forward offerings to existing or new markets & customers with potential for substantial growth through innovative business & go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Responsible for Lead Management to establish a long term business growth. Partner with the KAM/AM in driving customer engagements by providing thought leadership & support in identifying & capturing opportunities. Responsible for creating a highly capable & experienced organization, able to work with C-level with customers, long-term engagements & to prove Ericsson credibility in the field with successful business cases.


Responsibilities & Tasks
  • Deliver customer value & thought leadership on OSS
  • Lead virtual/functional team to support KAM to grow within & beyond current business
  • Conduct in-depth business focused OSS discussions with the customer & analyze customer business environments, requirements, plans & issues
  • Generate & manage OSS leads to increase the 36 month sales funnel
  • Perform value argumentation through generating customer business cases
  • Identify & proactively drive new OSS business opportunities
  • Perform value argumentation through generating customer business cases
  • Identify & proactively drive new business opportunities
  • Build, manage & expand the regional offering portfolio in a specific area of competence &/or business
  • Drive knowledge transfer among relevant communities within Ericsson
  • Support in developing & delivering customer presentations including solutions, value argumentations & business cases


Position Qualifications

Core Competences:

  • Problem Solving & Strategic Thinking
  • Customer Insight
  • Consultative Selling Skills
  • Negotiation & argumentation Skills

Preferred Skills:

  • Commercial Understanding
  • Market Insight
  • Presentation & Communication Skills
  • Teamwork & Collaboration

Minimum Qualifications & Experience Requirements:


  • 5-10 years experience of relationship sales & from ICT industry
  • Relevant business/engineering degree or MBA

  • Minimum 5 years in leadership positions

Additional Requirments, Physical Demands, Region/Local Specifications:

  • Strong personal track record of sales and delivery within the OSS area
  • Deep experience in selling OSS Systems Integration with understanding of impact on scope, commercial and contractual matters.
  • Proven track record in engaging with C-level at customers to sell and deliver in the OSS area.
  • Strong in consultative selling, fluent across engagement models - SI, Managed Services, Product engagement.


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