Engineer, Fault Management in Abuja, Nigeria

at Etisalat

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Summary
Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.
Principal Functions

  • Generate reports on fault management issues on the network as required.
  • Follow up on execution of work orders/change requests and escalate issues when necessary
  • Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
  • Follow up with teams/vendors responsible for tracking and resolving faults.
  • Assist in providing reports for service outages and recommend follow up actions.
  • Review network trouble ticket reports against SLA and recommend follow up actions.
  • Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
  • Co-ordinate and follow up on trouble tickets raised in the network.
  • Evaluate and treat escalated customer complaints via ticket handling platforms.
  • Perform other duties as assigned by the Head, Network Operations Centre

Educational Requirements
First degree or equivalent in Electrical Engineering

Experience,Skills & Competencies

  • Two (2) years post NYSC work experience
  • Network Availability and Capacity Management
  • Network Administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools (advantage)
  • Personal Effectiveness
  • Problem Solving
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work



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