Entry Clearance Assistant - Team Leader in Abuja, Nigeria

Industry
NGO
Specialization
Project Management
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Job Description (Roles and Responsibilities)

  • Line management of 5 grade A1(L) staff
  • Team Leader of the Customer Care and Registry Unit
  • Management of the different aspects of this team including:
    • Escalations
    • Correspondence
    • Management of JRs and PAPs
    • File Management
    • Appeals
    • ARs
    • IHS (payments and refunds)
    • Provide daily statistical data to the Operations Manager
    • Ensure the smooth running of the CCU / Registry teams

Essential Qualifications and Experience

  • Previous experience of working within a visa section
  • Microsoft Office package
  • Customer service experience preferable

Required competencies:

  • Seeing the Big Picture, Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace.

Additional Information:

  • Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Reference checking and security clearances will be conducted.
  • Any questions you may have about this position will only be answered during interview, should you be invited.

 

Remuneration
Starting monthly salary (N360,778)

 

 

 

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