Exchange Center Supervisor in Kano, Nigeria

Online Media
Customer Service
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

1. Supervise all distribution operations, ensuring all work is performed in accordance with standard operating procedures

2. Oversee and manage all daily inbound and outbound inventories and ensure they are documented and distributed accordingly

3. Ensure shipments’ and inventory transactions’ accuracy

4. Communicate effectively within the XC to achieve daily operational goals

5. Maintain items record, document necessary information and utilize reports to project exchange center status

6. Identify areas of improvement and establish innovative or adjust existing work procedures and practices

7. Ensure workload can be met within the timelines and raise and escalate concerns with key team leaders to ensure contingency plans can be made immediately

8. Perform ad-hoc tasks as assigned by superiors in support of operations when necessary.

9. Ensure any bottlenecks which impact throughput are addressed immediately: Cancellations, printer issues or other technical issues, pick up item delays etc.

10. Provide both positive and negative performance feedback in a timely manner, in accordance with department process



Demonstrated logistics experience

• Clear conceptual understanding of inventory control.

• At least 2 years’ experience in managing staff

• Understands the importance of escalating queries or inaccuracies within the warehouse.

• Adherence to process and procedural requirements.

• Good written and Oral Communication skills, works well within a team environment

• Attention to detail and the accuracy surrounding completing tasks.

• Disciplined in time keeping and achieving daily outputs as required

• Target driven


Qualifications & Experience

• A graduate or ND holder with at least one year experience in logistics operations


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