To provide strategic leadership and direction to ensure the Rooms Division achieve their goals and contribute to the guest experience and overall profitability of the hotel whilst maintaining Jumeirah Brand standards.
Developing the Al Qasr Hotel operating strategy in order to provide innovative and exciting guest experiences that meet the business objectives.
Being able to participate in the preparation of the Annual Business Plan, and Sales and Marketing Plans to ensure hotel operations are adequately represented.
Coordinating the organisational and administrative functions in all areas of the Al Qasr Hotel operation to ensure delivery of the strategy and compliance with Jumeirah standards.
Monitoring service and product standards in all areas of the hotel, ensuring that managers take corrective action as necessary.
Monitoring the activities and trends of competitor hotels to keep up to date with international trends in order to ensure the competitive advantage of the hotel.
Making recommendations for modernisation of equipment, service methods, and presentation to improve guest satisfaction and profit.
Ensuring that each department is accounted for separately as an individual profit centre and is managed by a team who are accountable for their profitability.
Monitoring closely the profitability of all departments in order to provide solutions to improve problem areas and assist in implementing corrective measures.
Providing creative ideas to project and enhance the image of the Al Qasr Hotel.
Being able to personally and frequently verify that guests in the hotel are receiving the best possible service available in order to make continuous improvement.
Spending time in the various operations to ensure the operation is managed according to standard.
Ensuring the privacy and security of in-house guests are maintained by the team at all times.
Handling customer complaints effectively in close liaison with other departments to ensure brand standards and customer satisfaction.
Administering the overall effort of cost control to ensure efficiency, productivity and departmental profitability without compromising the guest experience.
In liaison with the Director of Revenue, facilitate revenue production in order to maximise gross revenues and revenue per room.
Participating in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the Al Qasr Hotel.
You should have a Bachelor Degree in Hospitality Management gained from an internationally recognised university and ideally currently be in the position of Executive Assistant Manager - Rooms in a 5* luxury hotel resort environment.
You should have experience of working internationally and have worked in a large operation of 400 + rooms.
You will have good administration, communication, time management and organisational skills, as well as the capability to multitask and strong attention to detail.
You will also be a team player with effective analytical skills. Your interpersonal and customer service ability will be excellent.