Feedback Mechanism Officer in Borno, Nigeria

at Action Against Hunger

Industry
NGO
Specialization
Mechanical or Industrial Engineering
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Overview
The Feedback Mechanism officer (FMO) will play a key role receiving feedback from all the stake holders especially from target communities and beneficiaries of Action Against Hunger- Maiduguri base.  The FMO role will be largely limited to receive the feedback and manage and record all the information. 

Specific Objectives:  

•    Establishment and management of the Feedback Mechanism for Maiduguri base.
•    Will accurately record the feedback received from the community and other stake holder through different feedback mechanisms in place. 
•    Generate the daily, weekly and monthly reports on feedback mechanism and share with Field Coordinator 
•    Carry out investigations when assigned by Field / ME Coordinators
•    Archiving of all complaints /feedback received 
•    Interface and regular follow-up with Program Manager to respond to complaints effectively 
•    Take responsibility for making the complaint handling system accessible to all stakeholders for effective and transparent running of programs at the base level.
•    Ensure all feedback is shared to Complainants within prescribed timeframes and according to the seriousness of the complaints
•    Maintain the procedural fairness and adhere to the standard operating procedures of feedback mechanism
•    Maintain the AAH core principles and ethics while receiving feedback from the community
•    Ensure good record keeping and filing of all processes adopted during the feedback mechanism and complaint handling.

Qualifications: 

Bachelor of Science in public health, statistics or demography with previous experience working in nutrition or health project.

Essential Skills and Experience:

•    Professional, motivated, open, creative, mature, responsible, flexible and culturally sensitive
•    Minimum two years’ experience  working with donor funded programming 
•    Excellent working knowledge of Microsoft Office programming (Access,  Outlook, Excel, Power Point, and Word)
•    Proven ability to create management information systems for large amounts of data within a complex program
•    Knowledge and experience in using database specific software
•    Excellent communication, writing and analytical skills
•    Fluent in  local languages
•    Experience designing and leading capacity building and training for national teams.

Preferred Skills and Experience: 

•    Previous experience in handling feedback mechanism or M&E
•    Previous experience of working with NGOs.

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