Field Engineer in Lagos, Nigeria

at Zelux Oil And Gas Group

Oil & Energy
Oil & Gas / Mining / Energy
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

Principal Duties:

  • Leadership and Management
  • Represent ZELUX in a positive and professional manner
  • Work with all personnel and outside contacts to satisfy clients and achieve company goals
  • Identify areas of improvement in the company and assist in creating and implementing solutions
  • Identify wasteful or inefficient practices and other unnecessary expenses to maintain a strong “Index of 1”
  • Ensure that workers are following all safety guidelines, reports violations to management


Service Delivery

  • Have a thorough working knowledge of ZELUX’s ticketing system
  • Have a thorough understanding of Entitlement and Under-entitlement pertaining to service contracts and coverage levels.
  • Has a thorough understanding of and practices techniques to prevent ESD damage to components.
  • Perform remedial repair activities on customer site.
  • Perform hardware installations.
  • Perform assignments as directed by Response Center Technicians or senior technical staff.
  • Require infrequent backline support while performing remedial activities on-site.
  • Recognize situations requiring a service call Escalation and follows proper Escalation Procedures.
  • Provides timely, accurate and unambiguous updates to the ticketing system
  • As needed, communicates frequently with customers and other ZELUX personnel
  • Validating actual problem and validating correct parts to be used for service
  • Effective 'debrief' and reporting of service call for future enhancements
  • Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.

ZELUX Computer Service

  • Arrive at work, job sites, and meetings on time and prepared
  • Software training including, but not limited to, servers, storage and networking equipment.
  • Hardware training including, but not limited to servers, storage and networking equipment.
  • Test various parts used for service
  • Ongoing training to enhance individual technical competency
  • Train other engineers
  • Ability to work with and enhance the team (synergy) concept
  • Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.
  • Follow Company Procedure for Parts Supply for Customer Service.
  • Follow appropriate procedures, either Software or Hardware, to resolve the issue
  • Communicate issue and problem resolution notes back to Response Center
  • Submit request for parts required for customer issue resolution as per the Parts Request Procedure
  • Work within established guidelines and procedures.
  • Maintain work areas in a clean and organized manner. Appropriate customer facing dress required.
  • Perform any other duties assigned by your manager


The Field Engineer is responsible for ensuring that:

  • All of the duties of the Field Engineer are completed as per the job description


The following are principal authorities granted to the Field Engineer:

  • Exercise the responsibilities and perform the duties of this position. This includes full decision-making authority for all responsibilities and duties

Reporting Relationship:

The Field Engineer reports to the Field Operations Manager as assigned by the Director of Service Delivery. The following positions report directly to the Field



  • Strong Communication Skills
  • Strong Customer Facing Skills
  • Strong Troubleshooting Skills and technical aptitude
  • Minimum directly related experience of 1-3 years
  • Technical Bachelor’s Degree or Equivalent Technical Certifications
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