Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.
Main Responsibility Area
Responsible for implementing strategies in own site/technology/ functional area. Has full responsibility for career and competence development, resourcing and recruiting in his/her unit/area/centre. Has final short- term planning and cost control responsibility for own area. Builds an environment that supports cooperation and cohesiveness among the work team and with other areas within the organization. Responsible for implementing customer satisfaction improvements in own responsibility area.
Manages and monitors day-to-day operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.
• 8+ years with University Degree in telecommunications or IT; at least 2 - 5 years leadership experience
• Advanced Diploma with over 10 years of experience
• Able to handle, prioritize, multiple projects simultaneously
•Abel to operate in a performance driven organisation
• Knowledge of English and/or French