As a Field Service Engineer you are part of a team but the majority of the time will be spent out working with our customers therefore requiring the individual to have a high sense of independence. The work of a Service Engineer is focused on hands-on practical mechanical maintenance/basic electrical skills following the Tetra Pak Maintenance concept and documentation.
Location: Lagos, Nigeria
1. Execute installation tasks, assembling machines and conveyers.
2. Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations.
3. Execute timely reporting of all discovered Technical Issues according to the QTIM processes.
4. Execute installation of relevant rebuilding/upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
5. Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Inform about any business opportunity discovered at the customer through the relevant channels.
6. Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and that TP’s reputation is sustained.
7. Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
8. Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
· Must have a relevant Degree from University (Mechanical/Electrical Engineering)
· Minimum of 2 years working experience
· Experience in installations, maintenance and/or service work (ideal prior proven experience as a Technician, Service Engineer or Development Engineer)
· Fluent in English (read, write and speak)
· Computer skills (MS Office, SAP)
· Willing to travel - valid driver’s license and passport
· To be successful in this position the candidate must enjoy to work independently, remotely and to travel a lot, sometimes working outside of regular working hours (evenings and weekends), based on customer needs.
· High learning ability