Fraud Control Officer – VPFC15 in Lagos, Nigeria

at VoguePay Nigeria

Financial Services
Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

·         The ideal candidate review result for potential fraudulent transaction and manage calls on fraud issues from operational departments, investigating leads from internal and external sources with proper follow-up and documentation.

·         Complete information requests and fraud tasks for assigned cases and provide superior customer service to internal and external customers.

·         Be responsible for making recommendations on how processes can be improved and policies modified.

·         Where appropriate, prepare case papers in accordance with Government Guidelines and Codes of Practice, to a suitable standard for submission for prosecution.

Maintain confidentiality and discretion in carrying out all the duties of the post.

·         Assist in the induction and training of staff in the prevention of fraud and abuses of the system,

·         Deal promptly with complaints other notifications relating to investigations.

·         Plan and undertake investigations into allegations of fraud and corruption of varying nature and complexity

·         Reduce fraud and corruption losses by efficiently and effectively investigating, preventing, detecting, analyzing, reporting and recovering losses.

·         Identify and utilize appropriate investigative techniques and technologies to achieve maximum efficiency and effectiveness.

·         Conduct formal tape-recorded interviews with suspects and witnesses in accordance with current legislation and Codes of Practice.

·         Where required and duly authorized, assist the police in the search of premises and questioning of suspects, including interviewing suspects at police stations.

·         Maintain quality and efficiency standards in accordance with policy, procedure and applicable Codes of Conduct.


·         Maintain to a high standard for record of each and investigation, and produce appropriate, timely reports to the Head of Fraud, Management unit and relevant Manager or Directors, as appropriate.


·         Strong computer literacy and knowledge of computer software (MS Office)

·         Analytical abilities

·         Ability to work independently and without direction to take initiative, and make decisions

·         Must be able to prioritize and meet deadlines

·         BSc from any reputable university

·         Candidate must have an excellent understanding of Internet browsing, and experience shopping on the internet.

·         Professional demeanor in dealing with internal and external customers via phone and email is essential


·         Two years post degree experience is required.

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