1.) Investigate and resolve fraud incidents promptly in conformance with documented policies.
2.) Identify unknown fraud, conduct behavioural patterning analysis and provide feedback on control development and improvement.
3.) Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
4.) Provide input for the proper functioning of the Fraud Management System (FMS).
5.) Provide input and feedback into fraud management reports.
6.) Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings.
7.) Identify and recommend additional tools and methods that can be deployed in combating fraud.
8.) Develop tests to challenge existing fraud processes and make recommendations for change.
9.) Log all fraud queries and resolutions into the fraud management logbook promptly.
10.) Monitoring fraud reporting channels to promote reporting of fraudulent issues.