Fresh Graduate/Entry Level Recruitment in Lagos, Nigeria

at Think Talk Speak Consult

Hospitality / Leisure / Travels
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

  • Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Ensures and provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
  • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • Performs assigned system maintenance to various electronic order files.
  • Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities.
  • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
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