Front Desk Executive in Lagos, Nigeria

Industry
Healthcare / Medical
Specialization
Administration & Office Support
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Job Description:

  • A Front Desk Executive (Receptionist) plays a key role in the firm’s growth as he/she often presents the first impression of the organization to clients and customers and as such, has an objective of delivering friendly and efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
  • He/She serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival; maintains security and telecommunications system.

Responsibilities

  • Welcomes visitors by greeting them, in person or on the telephone.
  • Deals with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures and monitoring logbook.
  • Fulfills all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Ensures knowledge of staff movements in and out of the organization at all times.
  • Contributes to team effort by accomplishing related results as needed.
  • Candidate would be responsible for client services.
  • To adhere to and live the organization values.

 

Requirements:

  • First degree in English Language or Linguistics or Mass Communication.
  • Minimum of 2 years front desk experience in financial or health insurance industry
  • Excellent command of English language.
  • Candidate must have good knowledge of NHIS regulatory guidelines, business ethics and standards, product, processes and procedures, health insurance and Nigerian corporate market.
  • Excellent organizational, communication (verbal and written) skills and attention to detail.
  • Advanced proficiency in Microsoft Word, Excel and Power point.

Other Requirements:

Listening Skill, Professionalism, Customer Focus, Organization and Planning, Informing Others, High level of stress tolerance, Attention to detail, Phone Skills and Information Management.

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