Front Desk Officer(FDO) in Lagos, Nigeria

at Systemtools Limited

Food Production
Manufacturing / Production
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Job Description:

  • Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard.
  • Oversee Bell and Door staff in the absence of their department head.
  • Provide excellent customer service, and assist in situations to ensure customer satisfaction.
  • Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.
  • Assist in providing staff with ongoing coaching, training and development.
  • Prepare reports, handle special projects and assignments as required.


  • 1 year Front Office Agent experience, including handling large group arrivals.
  • Previous experience with scheduling, ordering/managing supply inventory.
  • Excellent command of the English language, both written and verbal.
  • A service excellence and relationship management role model with strong leadership including dealing with all guest service situations while continually ensuring guest satisfaction.
  • Attentive to details and have excellent organizational skills.
  • Excellent interpersonal skills with a positive attitude and be guest focused.
  • Neat, professional and well groomed at all times.
  • Self motivated and have initiative - work with little supervision.
  • Solid knowledge of Microsoft Office and general computer applications.
  • Speaking additional languages is an asset.


  • A degree from an acreddited institution and any related field.
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