Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Front desk Officer in different designations where they have presence. The Front Desk Officer will be responsible for attending directly to clients inquiries.Job Description
- Provides customer service support to the organization by obtaining, analyzing and
verifying the accuracy of order information in a timely manner.
- Prepares customer service summary reports.
- Co-ordinates the handling of difficult and/or unusual situations.
- Ensures and provides quality service to both internal and external customers.
- Handle inbound customer service calls with professionalism.
- Answer customer inquiries and follow through on requests.
- Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
- Take thorough notes and promptly forward action items that need to be handled by others.