FRONT DESK OFFICER in Lagos, Nigeria

at McRomed International

Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
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Job Description

The ideal candidate will help check guests in and out. Checking in, typically involves using a computer to verify guest registration, address and credit information, informing guest of hotel amenities, confirming customer preferences, checking identification, posting credit or debit card charges and providing a room key. Checking out is often quite brief, just involving confirming the guest's total charges and finalizing payment.


  • Process guest arrivals and departures, including all necessary payments
  • Handle & coordinate room assignments and pre-arrivals
  • Handle guests' concerns
  • Offer referral for services and handle requests for information
  • Handle and store luggage
  • Assist with the check-in and check-out of groups and tours
  • Assist other departments as required
  • Filing and answering telephone calls


Minimum qualification: HND

A professional Qualification in Customer Service

  • Excellent communication skills
  • Professional attitude
  • Good organizational skills
  • Effective conflict management and decision-making
  • Previous experience in customer service is an asset
  • Ability to use a variety of computer applications 
  • Cash handling experience is an asset 
  • Administrative skills
  • Time management skills
  • Ability to speak a second language is an asset
  • Working knowledge of the facility, services and local area
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