Front Desk Officer in Lagos, Nigeria

at Mega Crown Hotel

Hospitality / Leisure / Travels
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Job Purpose

To be responsible for welcoming guests and handling any complaints. To be responsible for the stays of guests in the hotel. He or she maintains the guest folder from arrival to payment on departure. In doing so, he or she:

  • Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
  • Monitors the customer accounts and till accounts
  • Applies and ensures the application of the sales strategy to maximise occupancy and average room price
  • Co-ordinates the reception team, organising its work and schedules
Key Responsibilities
  • To monitor the quality of welcome extended to guests
  • To recruit, train and motivate the members of the his or her team
  • To ensure that all hotel standards and procedures are applied
  • To manage daily billing and payments
  • To welcome guests
  • To ensure that guests receive high quality service
  • To promote loyalty amongst a broad range of customers
  • To manage a till
Entry Requirements Skills
  • Use of Windows
  • The ability to train and motivate a team
  • The ability to be available to work nights, weekends or public holidays
  • Sales ability
  • Hospitality
  • Adaptability: coping with the diversity of customers and their needs
  • Self-sufficiency
  • Self-control: handling complaints
  • Good relationship skills
  • Team leadership
  • Good memory: remembering guests
  • Taking the initiative
  • Discretion
  • Team working
  • Self-control: handling complaints
  • Good relationship skills
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