FRONT DESK OFFICER in Lagos, Nigeria

at Karen Consult

Client Services
Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

  • Ensure a clean/tidy, conducive and safe work environment (Banking Hall) for customers and staff at all times.
  • Ensure that all marketing material (fliers, products and service price list, souvenirs e.t.c) are available in the banking hall for clients.
  • Organize customers in queue in other to reduce waiting time as much as possible.
  • Welcome customers to the bank; communicating courteously with customers by telephone, email, and face to face.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
  • Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
  • Coordinating loan clients for disbursement according to disbursement schedules.
  • Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem


  • Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
  • Organize, Sort and distribute incoming mail without delays.
  • Act as a direct supervisor to Office Assistants to ensure an effective and efficient discharge their duties at all times.
  • Ensure the Office Assistant stores all confiscated items in the branch store and all related documents are sent to the head office or filed as appropriate.
  • Ensure the Office Assistant regularly follow-up on scheduled maintenance of branch fixed assets (Generator, Air Conditioners e.t.c) and report any fixed asset malfunction to the admin department for a timely resolution.


Must be computer literate and have a good customer relationship skill. 

Note: Interested candidates should send their CV to only shortlisted candidates would be contacted 

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