Please exercise due diligence when applying for this job vacancy.
FRONT DESK OFFICER.
The client, an advertising and branding company is in need of a Front Desk Officer.
Provide information to callers.
General administrative and clerical support.
Receive and sort mail and deliveries.
Maintain appointment diary either manually or electronically.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Should be familiar with MS Office and Internet.
Respond promptly to customer inquiries.
Provide feedback on the efficiency of the customer service process.
QUALIFICATION AND REQUIREMENT:
B.Sc or HND in relevant discipline.
2 years minimum experience.
Knowledge of administrative and clerical procedures.
Knowledge of customer service principles and practices.
Knowledge of relevant computer applications.
Good interpersonal and communication skills – verbal and written.
Attention to detail and accuracy.