1. Attend to customers of the department, or other personnel of the organization, by phone, in person or through electronic media. Assesses customers' needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensuring satisfactory customer service.
2. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.
3. Uses a personal computer and a variety of office software applications including word processing, email, and file management. Prepares documents in Word from scratch or using predefined templates and form letters. Creates or maintains files in Excel.