Front Office Manager - Jumeirah Zabeel Saray in Dubayy [Dubai], United Arab Emirates

at Jumeirah

Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • Managing the welcome and farewell experience for all guests in the lobby
  • Ensuring highest levels of check in experience for suite guests
  • Minimizing waiting times for guests at check in
  • Maximizing floor /suite usage to ensure efficiency labour productivity
  • Ensuring up to date Concierge Information and knowledge including
  • Managing efficient and friendly telephone department according to minimum standards
  • Managing efficient luggage and other deliveries from and to the suites
  • Overseeing Valet Parking Operation and ensures timely service
  • Escorting top VIPs on arrival and departures
  • Handling in house or Valet guests with complaints
  • Ensuring that the highest quality service is delivered by all the colleagues in the lobby at all times
  • Overlooking the blocking of all early arrivals
  • Being able to personally meet and assist waiting guests for the suites
  • Ensuring that all In House guests are registered as per UAE law
  • Ensuring that the highest scores of CSI are achieved and take the corrective actions whenever required
  • Maintaining open line of communications and ensures customer complaints/feedback is handled effectively and efficiently  by liaising with other related departments
  • Being able to communicate and liaise at all times with all departmental heads
  • Being able to continual source of information to all internal and external customers whenever requires
  • Being able to develop and Implements programs to further improve and enhance level of service and guest care within The Front Office Departments
  • Preparing, directing on all action plans based on Quality Audits
  • Overlooking Guests Services (Lobby), Concierge and Switchboards roster and vacation plan, ensuring manning requirements are met
  • Evaluating and labour productivity and takes action when required
  • Ensuring training requirements are met on a monthly basis to develop capabilities of staff for further growth
  • Being able to hold communication meetings with the department
  • Being able to performs timely appraisals as per company guidelines
  • Ensuring that all employees follow safety rules and procedures
  • Being able to ensure that all guests services staff abides by all policies and procedures as stated in the guests services SOP Manual
  • Conducting daily standard and quality checks


You will have a Hotel Management degree and a knowledge of First Aid is desirable.

It is essential that you already have experience previous Duty Manager or Assistant Manager experience and a minimum of 3-5years experience as a Guest Services Executive.

You will have a high level of written and verbal business English and preferred at least one additional Foreign language (Arabic, Chinese, Russian, German, French, Spanish) as well as knowledge on Microsoft Office applications, Property Management System preferrable Opera. (HotSoS/Market Boomer/PABX Experience is also desirable).

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