Front Office Porter/Concierge in Lagos, Nigeria

Administration & Office Support
Minimum Qualification
High School
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Descriptions

  • Checks the daily arrival list for VVIP's or guests with special need.
  • To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Tag Luggages and return the identification slips to guests.
  • Assists guests with luggage to the front desk.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Delivers faxes, messages, packages and flowers to guests rooms and other offices.
  • Ensure the efficient delivery and collection of group luggage.
  • Ensure that the guest has verified that all luggage has been accounted for.
  • Ensure safe storage and collect ticketing of guest coats and personal items.
  • Assist guest with Long term luggage storage requests / Left luggage requests.
  • Update and file the left luggage request form / Long Term luggage request form .
  • Update and file errand cards.
  • Update the Luggage movement register .
  • Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
  • To provide an efficient luggage storage, delivery and collection service.
  • Perform any other works as and when assigned by the management.


  • Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.


  • Must have at least five credits in GCE/NECO/WAEC in not more than two (2) sittings
  • Must have excellent inter personal and people skills
  • Computer Knowledge would be an added advantage
  • Must be smart, eloquent and customer centric.
  • Must be well groomed.


  • Previous experience working in a luxury 4 or 5 star hotel or serviced apartments environment.
  • The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.
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