Most significant deliverable of this role is GCO and Recovery for UAE on Unsecured products.
Head the entire hard buckets and Recovery vertical for Unsecured charged off portfolio.
Effectively review and manage Charged-off accounts of Consumer Bank retail portfolio across UAE.
Ensure better than budget GCO and Recovery with the objective of drive better than budget IIP for Unsecured products.
Ensure effective Legal measures are taken against Delinquent Customers to safeguard the interest of the Bank.
To manage effectively the In-House Recovery Team and hard bucket dollars collected/ productivity numbers.
Drive best in class performance from onshore agencies and cross border recovery external collections agencies given expat nature of portfolio with no reputational risk.
Effectively manage law firms that manage legal cases and police cases.
Enhance Recovery Rates.
Work closely with collections Analytics & Strategy Manager to analyze vintage reports so as to deploy the right recovery strategies for different vintages and customer segments.
Develop and execute an Agency Audit Program based on Group Standards and ensuring that audit checks are carried out regularly.
Be accountable for cost budgets on unsecured products and drive efficiencies.
Always adhere to Collections process standards.
Manage a large team of professionals in collections and recovery unit.
Good understanding of systems and automation projects.
Strong with people management and change management initiatives.
Strong knowledge of dialers.
Key person to manage all audits both internal and external.
Good with tactical decisions implementation and strategic mind set.
A post graduate. MBA.
Over 10 years of collections experience.
Strong systems back ground.
Strong people skills and worked in diverse environment.
Change & Quality Mindset.
Good understanding of UAE laws and regulations.
Good with dialers.
Good with system migrations and integrations.