Funds Transfer Processor in Lagos, Nigeria

at CitiBank

Banking / Financial Services
Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

  • Ensure that checks are delivered through the appropriate payment medium within the expected time frame.
  • Ensure that adequate control steps are observed whenever transactions are processed. so as to avoid customer dissatisfaction and financial losses.
  • Provide input and support to Treasury & Trade Solutions staff during new product testing.
  • Ensuring that customer enquiries received through RM/Citi Services are thoroughly investigated and responded to within reasonable time.
  • Providing back-up Services to other desk in the unit as necessary for smooth flow of activities in the department.
  • Collate all the relevant documents required for issuance of CCI. Print the CCI and obtain required signatories and dispatch to customers/RMS/Citi service under acknowledgement.
  • Undertake all departmental trainings/meeting (including nomination for external courses)to reinforce understanding of operational guidelines as well as general bank products knowledge development.
  • Ensure service issues are non-existent or greatly reduced.
  • Support optimum use of bank asset and work tools as well as time
  • Ensure on a daily basis that all staled checks are reconciled on flexcube and moved to unclaimed.


  • Ensuring timely processing of all OTC transactions in the queues daily.
  • Ensuring that all items on Orbiflow queues are justified to be there and that issues are raised and promptly followed up for resolution.
  • Process Certificate of Capital Importation in line with CBN guideline and in-house procedures.
  • Rendition of weekly uncollected and unissued CCI  reports
  • Rendition of daily and monthly CCI reports to CBN
  • Responsibility for proper printing and delivery of manager’s checks to the customer service desk.
  • Ensuring liquidation of Paylink checks is carried out on Checks 32.
  • Ensuring movement out of unclaimed accounts are done with proper approvals
  • Ensure established TATs are achieved and improved upon as well as quality of service delivery .
  • Posting of sundry unclaimed items like:
    • P and L
    • Float Sharing
  • Ensuring that all reports/returns for the unit are prepared daily and timely.
  • Promptly respond to enquiries by both customers and colleagues alike as part of high quality service delivery.
  • Active participation and timely delivery of quality reports in respect of :
    • Monthly Proofs
    • MCA
    • Monthly Volume statistics
    • Ad-hoc Audit
  • Active participation in any other project as may be assigned from time to time.


  • B.Sc. degree/first degree
  • The ideal candidate should have 1-2 years’ experience.
  • Good interpersonal and communication skills which is required for both internal and external business partners.
  • Strong PC and database management skills.
  • Good control skills
  • Good reporting and tracking skills
  • Attention to details in document review
  • Good organizational and planning skills required to manage a large number of requests.
  • Qualitative, numerical and communication
  • Team player who pays attention to details with a high degree of control and emphasis to quality.
  • Self-discipline and dedication.
  • Quick learner
  • Willing to take on extra duties as may be required.
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