General Manager, Regional Operations in Lagos, Nigeria

at MTN Nigeria

Project Management
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female

Job Description

  • To operationalize and implement MTNN’s regional operations strategy within the regional environment and ensure that regional sales targets and service levels are achieved.
  • To drive compliance and enhance MTNN’s corporate image and reputation by driving/championing the External Management Stakeholder Strategy.
  • Extract value from what we already have through cross-functional/and or regionally focused activities such as: multi-functional business optimisation, contracts review and negotiation, cross-functional capital/budget efficiency projects etc.
  • Innovation - identifying and taking advantage of new cross-functional business opportunities, e.g., through nurturing new business opportunities, products launched, product/process innovation, structural changes, etc.
  • Maintain leadership in the ICT/Digital industry by influencing state legislations & policies, participating in state level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
  • Enhance/expand MTN’s role in the larger national and ecosystem through participation as thought leader, executing regional/local CSR projects, involvement in (inter)industry non-ICT policy & think-tank activities, data analysis, reviews, etc.
  • Cross-functional people leadership activities: coaching, staff development and motivation, employee networks mentorship/support, cross-division employee engagement projects, faculty roles, talent mentorship, etc.
  • Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership/execution as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at Excom) etc.
  • Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive.
  • Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region.
  • Evaluate need and recommend opportunities for business development and expansion in the region.
  • Develop weekly/monthly reports to track metrics/measures and monitor regional performance to ensure achievement of set targets.
  • Review and evaluate regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems.
  • Support, communicate, reinforce, and defend the vision, mission, values, philosophy and culture of the organisation.
  • Establish processes/standards and evaluation of systems and technologies with regards to customer experience.
  • Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results.
  • Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.

Job Condition:

  • Normal MTNN working conditions

Experience & Training     

  • First  degree in related  discipline / Masters advantageous
  • Fluent in English and language of country preferable
  • Possession of a post graduate degree in a relevant discipline will be an added advantage.
  • 12 years working experience which includes:
  • Senior management track record of 3 years or more
  • 3 years’ experience  in relevant industry/sector (FMCG/ Telecommunications/ Retail Banking/ service industry context)
  • Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
  • Worked across diverse cultures and geographies
  • Retail/ Distribution planning
  • Continuous education on GSM marketing and distribution (non-technical)
  • Leadership skills
  • Basic GSM Training
  • Basic Telecommunication Fundamentals
  • Internal conferences on telecommunications and consumer trends
  • Relationship Management
  • Business Law

Minimum Qualification    

  • BA, BEd, BSc or HND



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