General Manager in Dubayy [Dubai], United Arab Emirates

at Chalhoub Group

Trade / Services
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

The role of the General Manager (GM) is to design, develop and implement the strategic plan for his /her company in the most cost effective and time efficient manner. The GM is responsible for both the day-to-day running of the company and developing business plans for the long term future of the company.


  • Planning and Management
  • Provide leadership and vision to his/ her company by assisting the managers and staff with the development of short and long term goals and annual plans, and with the evaluation and  reporting of progress on plans
  • Develop and monitor strategies for ensuring the long-term financial viability of the company
  • Set goals for all departments/ divisions based on the company's plans
  • Oversee preparation of an Annual Report summarizing all aspects of plans to Senior Management
  • Develop proposals as needed  to assist the organization in determining and meeting its goals
  • Oversee design, delivery, and quality of programs and services
  • Establish rules, regulations and procedures for the company and ensure they are applied
  • Stay abreast of current trends related to the company’s products and services and anticipate future trends likely to have an impact on its work
  • Seek and develop new business opportunities.
  • HR Management
  • Develop future leadership within the organization
  • Apply and help implement and develop all kind of HR policies (Man-power planning, Recruitment and retention, Talent identification, training and development, Succession planning within his/her unit, Performance management...)
  • Promote a culture that reflects the company’s values, encourage good performance, and reward productivity
  • Ensure that all staff has sufficient and up-to-date information
  • Evaluate the company’s and the staff’s performance on a regular basis.
  • Financial Management
  • Provide vision and leader ship in long- range fiscal planning to ensure the continuity and financial health of the company
  • Oversee preparation of annual budget, regular variance statements and annual audit
  • Provide recommendations regarding effective utilization of long and short term debt, including refinancing and purchasing/ sales
  • Oversee staff in developing annual budgets that support operating plans and submits budgets for management’s approval
  • Prudently manage the company's resources within budget guidelines
  • Provide prompt, thorough, and accurate information to keep Management appropriately informed of the company’s financial position.
  • Marketing, PR and Community
  • Assure that the company and its mission, programs, and services are consistently presented in a strong, positive image to relevant stakeholders
  • Serve as the primary spokesperson and representative for the company  and actively advocate for the company, its beliefs, and its programmatic efforts
  • Acts as a liaison between the company and the community, building relationships with peer company when appropriate
  • Oversee content, production and distribution of all marketing and publicity materials (posters, program, flyers, mail outs, brochures etc).
  • Man Management
  • Manage, engage and guide his/ her team of managers and ensure the top-down implementation of  the same
  • Can be involved in the recruitment process for some of the key positions of his/ her company
  • Responsible for coaching and training own team members, and formalise and follow up on each team member’s Individual Development Plan, in coordination with the employee and HR
  • Conduct  the appraisal and assessment of own team members
  • Ensure identification and proper development and recognition of Talents within his/her unit.


  • MBA or University Degree preferably in Business Administration
  • 8 - 10+  years or relevant experience in retail (luxury gifts, fashion, childrenswear, beauty)
  • Depth of experience in financial management; P&L, Capex and Opex monitoring
  • Leadership: evidence and success of people management
  • Commercial Management: Devising and development of brand guidelines
  • Excellent presentation and communication
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