Works independently to install, test and repair new and reworked FMC products (equipment and tools), ensuring no rig lost time for our customers while controlling expenses and maintaining FMC owned assets.
Ensures all equipment, service Analysis, incident, and other required reports) consistently for the purpose of heightened safety awareness and accident prevention.
Understands and follows all FMC and customer safety requirements. Proactively pursues safe work practices and participates in safety training.
Proactively pursues the attainment of new technical training and skills for the purpose of advancing and updating knowledge and competence.tooling and spare parts are on location and ready to use by performing inventories and function-fit tasks prior to beginning each job.
Records critical information such as dimensions, weights, temperatures, pressures and flow rates to ensure assembly/system will work per design and procedure requirements.
Assists with the review of product testing, running and in some cases with assembly procedures.
Completes tasks in accordance with procedures and applicable codes and/or standards.
Provides “Project Support” as required, for all new projects which includes assisting with project Factory Acceptance Tests and Systems Integration Testing.
Establishes and maintains communication with Customer Representative on issues including job installation/testing procedures, equipment, tooling and spare parts requirements, equipment and tooling function-fit and critical technical data (dimensions, measurements, weights, temperature, pressures and flow rates).
Provides sales support through quality customer interface via excellent communication by ensuring the customer is fully informed of all aspects of the job before, during and after/successful and unsuccessful tasks. .
Handles customer comments, requests and complaints in a professional manner
Completes Field Non-Conformance Reports (FNCR) as product and procedural problems are encountered.
Ensures all quality issues and documentation (equipment and procedural defects) are communicated and sent back to FMC Service Management.
Completes Field documentation (Daily, Service, End-of-Well and other required reports) after the completion of each service job. Maintains technical information (Tally Book or other forms), readily available, to communicate general procedures, spare parts, critical dimensions as well as customer questions, concerns and complaints.
Prepares and completes Safety related documentation (Job Safety