Greeter | AF Motors - Lexus in Dubayy [Dubai], United Arab Emirates

at Al Futtaim

Industry
Automotive
Specialization
Customer Service
Minimum Qualification
Diploma
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability

 •Provide excellent customer service as per company policy and procedures

 •Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary

 •Attend to customer needs, understand their requirements so that maximum number of enquiries is handled quickly and forwarded on responsibly

 •Logging calls (including time, date and caller details)

 •Maintain an up to date knowledge of personnel procedures

 •Deal with 'drop in' customers as quickly and proficiently as possible, thereby you will be expected to walk around the showroom directing customers to the sales consultants

Requirements

•Strong communication skills

 •Arabic speaking is a must

 •1-2 years experience of previous Reception duties

 •Excellent telephone manners

 •Proactive, hardworking, motivated approach

 •An understanding of IT systems would be advantageous

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