The Manager is responsible for the day-to-day supervision of the guest house including the Head Chef, Maintenance Supervisor and Operations Supervisor (support staff e.g. cleaners, cook, housekeepers etc) as well as lodging inventory, ensuring cleanliness, maintenance work and attending to guests personal requests.
PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES
- Take guest reservations correctly and courteously, greet guests promptly and courteously (check-in, check-out, personal information, rooms, luggage, security)
- Monitor the need for maintenance, repairs or refurbishing, ensuring that the necessary work is carried out, ensure the cleanliness and order (exterior, lobby, rooms)
- Monitor maximum room occupancy within agreed overbooking policy
- Verify and update billing as required, including monitoring and filing prior-approval limits, confirmations, and purchase orders, perform basic financial management, including updating balance sheets
- Appraise the performance of staff, identifying and addressing areas for development and training
- Ensure accurate and timely submission of all reports and administrative work
- Prepare and submit annual budgetary information and updates as required
- Monitor trends within the industry and make suggestions how these could be implemented
- Ensuring security is effective, carrying out inspections of property and services and ensuring compliance with licensing laws, health and safety and other statutory regulations
- Perform other duties as appropriate and required from time to time.
- The Guest House Manager is required to have at least a Masters, diploma and certificate courses in hotel and/or hospitality management and/or an undergraduate degree in hotel management, hospitality or business.
- Additional experience, such as two to three years working in a hotel management job position is desired.
- A friendly personality and genuine desire to help and please others;
- Ability to think clearly and make quick decisions;
- Numeracy and logistical planning skills; excellent communication and interpersonal skills, especially when dealing with speakers of other languages.
- A professional manner and calm, rational approach in hectic situations
- Ability to balance customer and business priorities
- Flexibility and a 'can do' mentality; energy and patience