Drives all activities aiming to provide comfortable and enjoyable stay for customers through implementing company standards and programs designed to enhance customer loyalty. Provides supervision and training to Guest Relations Staff based on company culture. Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms’ yield. Interacts with guests, deals with their inquiries/comments and implements corrective actions. Deals with emergencies. Ensures the highest level of safety and security to all external and internal customers.