Drives all activities aiming to provide comfortable and enjoyable stay for customers through implementing company standards and programs designed to enhance customer loyalty.
Provides supervision and training to Guest Relations Staff based on company culture.
Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms’ yield.
Interacts with guests, deals with their inquiries/comments and implements corrective actions.
Deals with emergencies
Ensures the highest level of safety and security to all external and internal customers
University degree or diploma in hotel management
Minimum of 2 years experience as Guest Relations Manager in a 5* hotel; Middle East experience preferable
Strong leadership and interpersonal skills
Excellent communication skills in English; fluency in Arabic language, desirable
Excellent administration and computer skills in Microsoft Office and Opera system