Guest Relations Manager in Abu Zaby [Abu Dhabi], United Arab Emirates

Industry
Hospitality/Leisure
Specialization
Customer Service
Minimum Qualification
Diploma
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Drives all activities aiming to provide comfortable and enjoyable stay for customers through implementing company standards and programs designed to enhance customer loyalty.

Provides supervision and training to Guest Relations Staff based on company culture.

Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms’ yield.

Interacts with guests, deals with their inquiries/comments and implements corrective actions.

Deals with emergencies

Ensures the highest level of safety and security to all external and internal customers

Requirements

University degree or diploma in hotel management

Minimum of 2 years experience as Guest Relations Manager in a 5* hotel; Middle East experience preferable

Strong leadership and interpersonal skills

Excellent communication skills in English; fluency in Arabic language, desirable

Excellent administration and computer skills in Microsoft Office and Opera system

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