Guest Services Manager - Butlers in Dubayy [Dubai], United Arab Emirates

at Jumeirah

Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

 To ensure all guest requirements are met and through high level of management and proactive leadership. 


  • Recognising all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and pro-actively anticipate guest needs and requirements.
  • Maintaining open line communication and ensures guest complaints and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
  • Leading, motivating and continuously developing the Butler Team in order to maximise colleague productivity, departmental revenue, guest satisfaction and department Colleague Opinion Survey scores.
  • Conducting regular quality checks on the floor receptions and butler pantries to ensure standards and consistency are maintained to the highest level at all times.
  • Overview the Annual Vacation Plan, Weekly Duty Rosters and special staffing requirements.
  • Managing (monitoring and assessing) the team performance.
  • Ensuring that the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler's Grooming Standards, punctuality/attendance procedures and Quality standards.


You will ideally possess a qualification in Hotel Management.  It is essential that you have a minimum of 2 years previous experience as a Team Leader in Butler or Guest Services in a 5 star environment. You must be able to demonstrate good leadership skills and motivate people.

You should have strong command of the English language and must be proficient in a second language such as Chinese, Japanese and Korean.

You should also be computer literate with working knowledge of Microsoft Office, Property Management System (preferably Opera) and Stores Software (Adaco).

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