Head, Corporate Quality in Lagos, Nigeria

at Etisalat

Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Summary

  • Implement a process blueprint for Etisalat by developing, implementing and embedding process architecture and systems that drive and support the achievement of key performance indicators.
  • Implement a culture of continuous improvement that drives efficient and effective cross functional business processes.

Principal Functions

  • Provide relevant input in the development of the Corporate Quality & Excellence strategy and assist in ensuring its timely execution.
  • Develop business architecture requirements; scope and boundaries through facilitation of focus group sessions with departmental/divisional heads.
  • Coordinate the development, implementation and embedding of process architecture for Etisalat.
  • Liaise with relevant departmental/divisional heads to define organisation wide process standards in line with Etisalat's corporate goals and objectives.
  • Coordinate the documentation and implementation of process and enterprise models that support achievement of business strategy and objectives.
  • Develop detailed project plans and schedules for the review, engineering and implementation of processes.
  • Oversee the development of process improvement methodology and ensure the implementation of approved optimised processes.
  • Keep abreast of global and local best practice as it relates to the operations of corporate quality.
  • Continuously review the activities of the division, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • Identify required resources, personnel and funding to achieve the department's strategy.
  • Establish and maintain relationship with key internal and external stakeholders.
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