Head, Customer Service in Lagos, Nigeria

at Box & Cedar

Human Resources
Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Description:

  • Providing help and advice to customers using your organisation's products or services
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
  • Issuing refunds or compensation to customers
  • Keeping accurate records of discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service your organisation is providing
  • Producing written information for customers, often involving use of computer packages/software
  • Writing reports analysing the customer service that your organisation provides;
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for your organisation or department
  • Meeting with other managers to discuss possible improvements to customer service
  • Being involved in staff recruitment and appraisals
  • training staff to deliver a high standard of customer service
  • Leading or supervising a team of customer service staff
  • Learning about your organisation's products or services and keeping up to date with changes
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