Head Enterprise Solutions in Lagos, Nigeria

at Etisalat

Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

  • The Head of Enterprise Solutions will be responsible for managing and ensuring the delivery of business results through the management of Fixed and mobile solutions and Service Delivery & Operations 



Leads the  following Business Units:

Corporate Solutions Team:

  • Research and Development into in-demand solutions and services for enterprise businesses.
  • Responsible for full commercialization (concept to launch) of all fixed and mobile enterprise services.
  • Responsible for driving revenue and penetration growth of enterprise services.
  • Lead all cross-functional programs for delivering all enterprise services, beyond regular voice and data product propositions.

Service Delivery Team :

  • Responsible for Enterprise Service Delivery and Operations Portfolio, covering the following:
  • Pre-Sales & Customer Onboarding
  • Post-Sales Operations – Billing, Payment, Issue Resolution, Service & Order Provisioning for all Enterprise Services


  • Review and provide input in the development of propositions and business cases for up-to-date innovations in enterprise services and proffer recommendations to the Director, Enterprise Segment.
  • Review the technical implementation plan for all enterprise based services including identified potential barriers and recommended solutions.
  • Coordinate the implementation of all projects related to the development of enterprise based services for EMTS and ensure timely completion/compliance to quality standards.
  • Review all existing and potential product offerings vis-à-vis market research/trends, suggest improvements and proffer recommendations to the Director, Enterprise Segment.
  • Review functional requirements, content, look and feel of all potential enterprise based offerings and proffer recommendations to the Director, Enterprise Segment.
  • Liaise with the Technical and/or IT department to oversee the development of functional platforms for all enterprise based services on the network.
  • Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity.
  • Manage inter-functional relations to ensure synergy across the various units within the Products and Services division.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
  • Monitor and control the budgetary needs of the Enterprise Solutions unit.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Enterprise Segment
  • Perform any other duties as assigned by the Director, Enterprise Segment.



  • First degree or equivalent in a relevant discipline.
  • Postgraduate/ professional qualification in a related field will be an added advantage.
  • Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role.


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